PublicationsDeep knowledge, simple tools
Difficult Conversations of the Professional Kind
Difficult Conversations of the Professional Kind helps professionals with one of the most important aspects of their work: dealing with critical situations promtly and effectively. It combines a simple flow with profound concepts.
Imagine how much time and energy you could save by improving your capabilities in this area! The conversation may be with your boss, with a peer, with team-members or with a client. Whichever it is, being able to say what’s really on your mind is an invaluable skill. The tools and techniques described provide a safe way to start, allowing you to develop your own repertoire and style.
Client Encounters of the Technical Kind
“Client Encounters of the Technical Kind demystifies communication for field teams and, in doing so, renders a great service to high-tech companies. Its simple tools and processes promote productivity and effective business results. It’s the ONLY product I have seen that is effective in developing the ‘technical sales team’.” Jack Dunnigan
Coaching for Client Encounters
You already have a pretty good idea of the new skills and practices that your team needs. Perhaps they have already taken one of ICONDA’s training courses and you wish to help them realise the full potential of the tools and methods learned? So what’s holding you back?
Lack of time, for a start!
Given enough of it, you might create activities and materials, coach your team, give people more individual support and do everything necessary to lead them to higher ground – perhaps with some false turns and a few route corrections on the way.
ICONDA’s Team Leader Support puts you in a position to do these things by providing necessary processes and materials then coaching you to use them effectively.
In fact, we use the ICON9 toolset to facilitate the coaching process, ensuring complete consistency between our end goal – enabling your team to achieve higher performance – and the means employed to reach that goal.
If you don’t already know ICON9, don’t worry. Its tools are very simple and can be learnt as needed; and we employ plenty of other complementary tools and methods too.