At the start of a recent training course, each person introduced themselves by citing an animal that could do their job, then explaining why. One of the Field Application Engineers (FAEs) in the audience put forward a bee, saying that they buzzed around busily, collecting opportunities (pollen), working hard, doing great things for other people and generally being pretty amazing.
Another FAE reminded us of the legendary observation that, at first glance, a bee’s job is almost impossible – aerodynamically speaking, it’s a miracle that they can even fly !
Bees can fly, of course, and FAEs manage to do some apparently impossible things too, so I thought that this was a great analogy 🙂
Starting a Difficult Exchange Safely by being Brief and Factual
Suraj and I broadcast a podcast on Difficult Conversations a few days ago and we asked participants for ideas on best practices. “Focus on the problem” was suggested and the person who’d suggested this explained: when confronting someone , talk about the issue and...