Articles

LinkedIn posts etc reproduced locally

Something’s Troubling Me

When problems feel overwhelming or difficult to express, a structured approach can bring clarity. This article introduces a powerful coaching tool from the book Something’s Troubling Me, designed to support professionals in articulating concerns and finding a path forward. A must-read for those facing challenges in their personal or professional lives.

Task Management Canvas

Whether you’re overwhelmed by tasks or just want more clarity in your workflow, the Task Management Canvas helps you build a personalized time and task management system.

Interesting questions

Asking the right questions is a powerful communication tool. In this article, we explore how focusing on intention, clarity, and brevity can help you influence conversations, gain deeper insights, and build trust in client or team interactions.

Do Your Best Thinking!

In a fast-paced work environment, clear thinking is a competitive advantage. This article helps you build habits that support deeper reflection, stronger decision-making, and personal growth.

Half and half

Making decisions under pressure can feel overwhelming — especially when clarity is lacking or tensions run high. In this article, we introduce the Half and Half tool, a simple yet effective method to navigate complexity, weigh perspectives, and move forward with confidence.

Bees and FAEs

What do bees and Field Applications Engineers have in common? More than you might expect. This short, creative piece offers a fresh take on the value, versatility, and challenges of FAEs — showing how their unique role helps bridge gaps between customers, sales, and engineering teams.

Anna Karenina and Client Encounters

What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.

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Best Practice Exchange outcomes

This article summarizes the insights and takeaways from a Best Practice Exchange session at ICONDA Solutions, where professionals discussed learning, feedback, and growth. Whether you’re a coach, team leader, or engineer, these reflections can help shape your own learning and development strategy.

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Engineering Support Beyond Do, Doc, Done

Many engineering teams limit their support to completing tasks, documenting, and moving on. But what if your team could do more — like shaping customer outcomes and influencing decisions? Discover how technical professionals can grow into trusted advisors, not just service providers.

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