Exploring Insights on Communication and Professional Growth - ICONDA Solutions Blog
Dive into the ICONDA Solutions Blog for valuable articles on improving communication skills, mastering interpersonal dynamics, and achieving professional growth.A Goal Setting Tail
Don't worry, this isn’t the old story about the insecure dyslexic, insomniac atheist who lays...
The Hurry Monster, RIP
Apparently, I suffer from an affliction which most people manage to avoid. A weird mixture of...
A Problem-Solving Experience
Cycling quite fast down a narrow mountain road, I met a lorry coming up it. The result was eight...
Leadership and Resisting Other People’s Problems (3 of 3)
In a couple of recent posts, I suggested a magic spell to help you avoid taking on other people's problems: "And what would you like to have happen?". Assume that you've mastered this formula and have used it on a colleague who is now standing (spellbound) in front of...
Leadership and Resisting Other People’s Problems II
As explained in a previous post, “And what would you like to have happen?” is a magic spell, taken from Clean Language and the Five-Minute Coach, that helps you inspire others to find their own solutions. When you cast the spell on someone, their desired outcome...
Leadership and Resisting Other People’s Problems
« Harry, do you know how this spreadsheet’s meant to work? ». It seems like a harmless question, but it’s really the beginning of a dangerous spell. Innocent in the ways of the Dark World, Harry responds, « Sure, what’s up? », then proceeds to spend the rest of the...
Leading Your Technical Sales Support Leaders
If you are running some kind of technical sales support team – a field applications organisation, a sales engineering group or maybe an R&D team that does direct customer support – then one of your major concerns is probably to ensure that your engineers are able...
Technical Sales Support Outside the Comfort Zone
I recently had a conversation with a Customer–Facing Engineer about what to do when a customer expects answers about topics outside of one's area of expertise (I use the generic term, "Customer-Facing Engineer" – CFE – because this case is relevant to any engineer,...
Will Things Get Done? How to work it out.
To the best of my knowledge, there are very few personal organization systems that can estimate when outstanding tasks will get done. I’ll explain why this is a troubling omission and how it can be removed using Google Calendar and Sheets (or similar technology). Over...
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