This notebook provides a quick overview of this series and a starting point for your own notebook, as a support for practicing Difficult Conversation skills. The notebook can be download in multiple formats, including Excel. Enjoy ! Comments, suggestions and enquires:...
If you’re hurtling downhill, over rocks and tree roots, on a cross-country bike, what do you concentrate on? If you’re driving on a crowded motorway, with cars criss-crossing in front of you, what do you concentrate on? If you’re in a meeting, with...
A few weeks ago, in a parallel universe, a customer called and said, “Andy, we’ve been trying to use the software you sold us and have run into difficulties. In fact, we missed a critical delivery last week and management is telling me that failure this week is not an...
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