Specialized Coaching: CUSTOMER COMMUNICATION
Confidential, personalized coaching by an EMCC Accredited Senior Practitioner
- Tripartite sessions : On request, replacing all or part of a normal session, no extra charge
- Remote sessions : 45 minutes, Teams, Zoom, or GoogleMeet
- In-person sessions : By special arrangement
- Session reminders : By SMS and email
- Rescheduling : Requires 24 hours notice (client-to-coach and coach-to-client)
INTRODUCTORY OFFER: if you buy a Discovery Session, its cost is deducted from your first programme!
See also: Definitions, Terms, and Condititions.
Price range: 648 € through 2 052 €
Specialized Coaching: CUSTOMER COMMUNICATION
Product Description
This coaching program combines one-to-one coaching with targeted learning resources you’ll use between sessions. These resources include:
- Short videos
- Practical tools
- Reference documents
- Quizzes
The materials are drawn from Andrew’s extensive real-world experience delivering training worldwide. Many of the tools come directly from his 2017 book Client Encounters of the Technical Kind.
Modular and flexible
The resources are modular, so we can tailor the program to your specific needs. As with general coaching, we begin by setting clear goals—these are usually more focused and always linked to customer-facing work.
Who this coaching is for
This program is designed for professionals in roles that involve direct customer interaction, such as:
- Executives
- Product Managers
- Applications and Consulting Engineers
- Sales Professionals
- Marketing Teams
Of course, this list isn’t exhaustive. In smaller businesses, many roles involve some level of customer contact, while in larger companies you may also need to manage relationships with important internal customers.
What makes this coaching effective
Because it’s supported by existing learning materials, the coaching sessions are especially productive. This does mean:
- You’ll need to commit to some self-study between sessions.
Aside from that, the sessions feel very similar to general coaching. You’ll have a supportive space to think, reflect, and move forward, with Andrew listening closely and helping you find practical ways to tackle your communication challenges.
Client Testimonials
Transforming Communication with ICONDA Solutions.
With his calm and ability to listen, Andy was able to enlighten me and give me tools at the right time.
As a product manager, I have multiple challenges, including growing a team, carrying the product vision and strategy, and generating impact for customers.
Andy has helped me to structure my ideas, to consider each individual on my team as a whole, and at the same time, to take care of myself. In difficult moments, he helped me reduce stress, better manage my emotions and say what was important to me with honesty.
I now feel more self-determined and mature.
Andy was a great help in meeting my professional challenges. His support enabled me to better understand my role as coordinator within a new organisation, thus avoiding the imposture feeling, linked to technical tasks that I didn’t master.
His support also helped me deploy new HR tools and processes. Thanks to him, I gained confidence and clarity, bringing a clearer vision to my team. Andy analyzed the different situations with great finesse and quickly understood the issues at stake for me.
I wholeheartedly recommend Andy’s services for his expertise and effectiveness.
I’m Gonçalo Durão, an Engineering Manager at Mollie, and I can’t emphasize enough how Andy’s guidance has transformed my leadership journey. Leading a team comes with its share of challenges, and he helped me start by understanding myself better, addressing the Imposter Syndrome, and walking the walk.
Andy’s knack for asking the right questions during our sessions was invaluable. It pushed me to dissect team-related situations, ultimately finding solutions within myself. Even though he seemed to have the answers, Andy wisely let me discover them independently.
The result? I’m now less stressed, calmer, and more in control. The coaching support empowered me to gain perspective and effectively analyze situations.
One suggestion to anyone taking coaching: sometimes, it’s okay not to have a specific agenda for a session. Regardless, every session is beneficial.
I’m Adjoua Victoria KOUADIO, occupational physician at Safran.
I took coaching to better manage my emotions and improve my communication skills – in general and in difficult situations. Both in my personal and professional life, I think I’ve made progress, and the people around me tell me so.
I’m really delighted to have been able to benefit from this coaching programme and glad to have had Andy as my coach. He’s a good listener, available and pragmatic, and I appreciated the quality and sincerity of our discussions. I would definitely recommend him.
Ready to move forward?
Let's begin!