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Best Practice Exchange outcomes

by Andrew Betts | July 11, 2019 | Articles, ArticlesEN | 0 Comments

The rubber duck image is inspired by a software development "best practice" of sharing difficult problems with a rubber duck. The act of explaining brings clarity and so this technique accelerates software debug. It also follows that a rubber duck learns many best...

Engineering Support Beyond Do, Doc, Done

by Andrew Betts | April 30, 2019 | Articles, ArticlesEN | 0 Comments

Do, Doc, Done captures a way of working that is popular among support engineers and which often works well. For example : a case comes my way in the issue tracking system. I fix it (Do), send an email or write a comment when I close the case (Doc)...

Engineers Add More Value with a Balanced Problem Solving Approach

by Andrew Betts | March 6, 2019 | Articles, ArticlesEN | 0 Comments

A multi-million dollar chip production line is halted, but it's not clear where the problem is coming from. An independent consulting engineer is called in. She walks all around the production floor looking at the screens, the indicators, the dials, the cables, the...