In moments of pressure, client communication often becomes unclear or tense — just when clarity is most critical. In this article, we explore the psychology behind communication breakdowns, and share strategies for staying grounded and effective in high-stakes client interactions.
Articles
LinkedIn posts etc reproduced locally
Do Your Best Thinking!
In a fast-paced work environment, clear thinking is a competitive advantage. This article helps you build habits that support deeper reflection, stronger decision-making, and personal growth.
Half and half
Making decisions under pressure can feel overwhelming — especially when clarity is lacking or tensions run high. In this article, we introduce the Half and Half tool, a simple yet effective method to navigate complexity, weigh perspectives, and move forward with confidence.
Teledyne Dalsa Warding Off the Hurry Monster
Constant urgency can derail even the most capable teams. This article shares how engineers at Teledyne Dalsa reframed their approach to pressure, urgency, and planning — creating a calmer and more focused work environment while still delivering results.
Energy Control & Pre-Match Planning – the Axcelis example
How can technical professionals prepare for high-stakes encounters with more confidence and clarity? This case from Axcelis shows how simple tools and shared frameworks can help teams align, manage energy, and perform at their best.
Preparing for Customer Intimacy with Communication Training
To develop strong and lasting client relationships, communication is key. This article explores how tailored training can help technical professionals communicate with greater clarity, empathy, and confidence — laying the foundation for true customer intimacy.
Metacommunication: the importance of talking about talking
Metacommunication is a powerful yet often overlooked tool in professional settings. By stepping back and discussing how we communicate, we can reduce misunderstandings, improve collaboration, and build trust. This article explores how and when to use it effectively.
Leadership and Resisting Other People’s Problems (3 of 3)
In part three of our leadership series, we explore a common challenge: getting entangled in other people’s problems. Great leaders know when to help—and when to step back. Learn how to set healthy boundaries and stay focused on your mission.
Leadership and Resisting Other People’s Problems II
In leadership, it’s easy to get pulled into solving other people’s problems — sometimes at the expense of your own priorities. This second part of the series looks at how leaders can build emotional boundaries and resist the urge to over-own, while still remaining supportive and effective.