“Managing up” means building a productive working relationship with your manager. In this article, explore communication postures that help align expectations, foster trust, and improve collaboration — even in challenging situations.
Articles
LinkedIn posts etc reproduced locally
Learning Objectives Enable Flexibility in STMicroelectronics Training
How do you deliver flexible, consistent training across a global workforce? At STMicroelectronics, well-structured learning objectives helped tailor development programs to team needs without losing focus. This article shares lessons learned from a real-world case of effective Learning and Development strategy.
Why it’s hardest to communicate when it matters most
In moments of pressure, client communication often becomes unclear or tense — just when clarity is most critical. In this article, we explore the psychology behind communication breakdowns, and share strategies for staying grounded and effective in high-stakes client interactions.
The Customer-Facing Few
A small group of engineers and technical experts often carry the weight of external communication — explaining complex ideas, handling objections, and building trust with clients. In this article, we highlight their strategic role and share ways to support them with the right tools and coaching.
Team Building and Training as One Activity
Want your teams to grow stronger and smarter at the same time? This article explores how combining team building and training into a single experience can boost engagement, trust, and skills.
Teledyne Dalsa Warding Off the Hurry Monster
Constant urgency can derail even the most capable teams. This article shares how engineers at Teledyne Dalsa reframed their approach to pressure, urgency, and planning — creating a calmer and more focused work environment while still delivering results.
Energy Control & Pre-Match Planning – the Axcelis example
How can technical professionals prepare for high-stakes encounters with more confidence and clarity? This case from Axcelis shows how simple tools and shared frameworks can help teams align, manage energy, and perform at their best.
Preparing for Customer Intimacy with Communication Training
To develop strong and lasting client relationships, communication is key. This article explores how tailored training can help technical professionals communicate with greater clarity, empathy, and confidence — laying the foundation for true customer intimacy.
Metacommunication: the importance of talking about talking
Metacommunication is a powerful yet often overlooked tool in professional settings. By stepping back and discussing how we communicate, we can reduce misunderstandings, improve collaboration, and build trust. This article explores how and when to use it effectively.