When problems feel overwhelming or difficult to express, a structured approach can bring clarity. This article introduces a powerful coaching tool from the book Something’s Troubling Me, designed to support professionals in articulating concerns and finding a path forward. A must-read for those facing challenges in their personal or professional lives.
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Task Management Canvas
Whether you’re overwhelmed by tasks or just want more clarity in your workflow, the Task Management Canvas helps you build a personalized time and task management system.
Interesting questions
Asking the right questions is a powerful communication tool. In this article, we explore how focusing on intention, clarity, and brevity can help you influence conversations, gain deeper insights, and build trust in client or team interactions.
Anna Karenina and Client Encounters
What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.
Best practices Exchange for Engineering Team Leaders
What happens when engineering leaders step back from daily demands to reflect and share insights with peers? In this article, we explore the value of structured exchanges for enhancing leadership, problem-solving, and learning culture within technical teams.
Best Practice Exchange outcomes
This article summarizes the insights and takeaways from a Best Practice Exchange session at ICONDA Solutions, where professionals discussed learning, feedback, and growth. Whether you’re a coach, team leader, or engineer, these reflections can help shape your own learning and development strategy.
Engineering Support Beyond Do, Doc, Done
Many engineering teams limit their support to completing tasks, documenting, and moving on. But what if your team could do more — like shaping customer outcomes and influencing decisions? Discover how technical professionals can grow into trusted advisors, not just service providers.
Engineers Add More Value with a Balanced Problem Solving Approach
Engineers often rely on sharp analytical skills — but real impact comes from balancing logic with empathy and communication. This article explores how a holistic approach to problem-solving enables engineers to create more sustainable solutions, work more effectively with others, and add long-term value.
Helping Engineers Maximise the Positive Impact of their Expertise
Engineers often face challenges in making their expertise fully understood and valued. This article explores how communication coaching and leadership development help bridge the gap — amplifying their impact and confidence in technical and cross-functional settings.