What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.
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Best practices Exchange for Engineering Team Leaders
What happens when engineering leaders step back from daily demands to reflect and share insights with peers? In this article, we explore the value of structured exchanges for enhancing leadership, problem-solving, and learning culture within technical teams.
Best Practice Exchange outcomes
This article summarizes the insights and takeaways from a Best Practice Exchange session at ICONDA Solutions, where professionals discussed learning, feedback, and growth. Whether you’re a coach, team leader, or engineer, these reflections can help shape your own learning and development strategy.
Leadership and Resisting Other People’s Problems (3 of 3)
In part three of our leadership series, we explore a common challenge: getting entangled in other people’s problems. Great leaders know when to help—and when to step back. Learn how to set healthy boundaries and stay focused on your mission.
Leadership and Resisting Other People’s Problems II
In leadership, it’s easy to get pulled into solving other people’s problems — sometimes at the expense of your own priorities. This second part of the series looks at how leaders can build emotional boundaries and resist the urge to over-own, while still remaining supportive and effective.
Leadership and Resisting Other People’s Problems
As a leader, it’s easy to fall into the trap of absorbing your team’s problems as your own. This article explores how setting healthy boundaries and resisting that reflex leads to more sustainable leadership and supports both your wellbeing and your team’s autonomy.
Leading Your Technical Sales Support Leaders
Technical sales support professionals play a vital role at the intersection of engineering and customer needs. Learn how to lead and support these teams effectively — enhancing communication, coordination, and impact across your organization.
Technical Sales Support Outside the Comfort Zone
Many engineers and technical experts are asked to support sales without ever having received formal training. This article explores the challenges and opportunities that arise when stepping outside your technical comfort zone to engage in client conversations — and how communication tools and coaching can help you succeed.
Will Things Get Done? How to work it out.
When you’re leading a project or working in a team, it’s vital to gauge whether things will actually move forward. This article introduces a practical method to assess clarity, commitment, and capability — helping you address issues before they become blockers.