In moments of pressure, client communication often becomes unclear or tense — just when clarity is most critical. In this article, we explore the psychology behind communication breakdowns, and share strategies for staying grounded and effective in high-stakes client interactions.
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Do Your Best Thinking!
In a fast-paced work environment, clear thinking is a competitive advantage. This article helps you build habits that support deeper reflection, stronger decision-making, and personal growth.
Half and half
Making decisions under pressure can feel overwhelming — especially when clarity is lacking or tensions run high. In this article, we introduce the Half and Half tool, a simple yet effective method to navigate complexity, weigh perspectives, and move forward with confidence.
A Problem-Solving Experience
This article shares a real coaching session focused on tackling a complex challenge. Through collaborative exploration and clear frameworks, we see how individuals can unlock new strategies and improve their problem-solving abilities — skills that are vital in today’s technical and team environments.
Anna Karenina and Client Encounters
What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.
Best practices Exchange for Engineering Team Leaders
What happens when engineering leaders step back from daily demands to reflect and share insights with peers? In this article, we explore the value of structured exchanges for enhancing leadership, problem-solving, and learning culture within technical teams.
Best Practice Exchange outcomes
This article summarizes the insights and takeaways from a Best Practice Exchange session at ICONDA Solutions, where professionals discussed learning, feedback, and growth. Whether you’re a coach, team leader, or engineer, these reflections can help shape your own learning and development strategy.
Engineering Support Beyond Do, Doc, Done
Many engineering teams limit their support to completing tasks, documenting, and moving on. But what if your team could do more — like shaping customer outcomes and influencing decisions? Discover how technical professionals can grow into trusted advisors, not just service providers.
Engineers Add More Value with a Balanced Problem Solving Approach
Engineers often rely on sharp analytical skills — but real impact comes from balancing logic with empathy and communication. This article explores how a holistic approach to problem-solving enables engineers to create more sustainable solutions, work more effectively with others, and add long-term value.