Articles

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Possible Postures for Managing Up

“Managing up” means building a productive working relationship with your manager. In this article, explore communication postures that help align expectations, foster trust, and improve collaboration — even in challenging situations.

Learning Objectives Enable Flexibility in STMicroelectronics Training

How do you deliver flexible, consistent training across a global workforce? At STMicroelectronics, well-structured learning objectives helped tailor development programs to team needs without losing focus. This article shares lessons learned from a real-world case of effective Learning and Development strategy.

Why it’s hardest to communicate when it matters most

In moments of pressure, client communication often becomes unclear or tense — just when clarity is most critical. In this article, we explore the psychology behind communication breakdowns, and share strategies for staying grounded and effective in high-stakes client interactions.

Do Your Best Thinking!

In a fast-paced work environment, clear thinking is a competitive advantage. This article helps you build habits that support deeper reflection, stronger decision-making, and personal growth.

Half and half

Making decisions under pressure can feel overwhelming — especially when clarity is lacking or tensions run high. In this article, we introduce the Half and Half tool, a simple yet effective method to navigate complexity, weigh perspectives, and move forward with confidence.

Bees and FAEs

What do bees and Field Applications Engineers have in common? More than you might expect. This short, creative piece offers a fresh take on the value, versatility, and challenges of FAEs — showing how their unique role helps bridge gaps between customers, sales, and engineering teams.

Anna Karenina and Client Encounters

What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.

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Best Practice Exchange outcomes

This article summarizes the insights and takeaways from a Best Practice Exchange session at ICONDA Solutions, where professionals discussed learning, feedback, and growth. Whether you’re a coach, team leader, or engineer, these reflections can help shape your own learning and development strategy.

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Engineering Support Beyond Do, Doc, Done

Many engineering teams limit their support to completing tasks, documenting, and moving on. But what if your team could do more — like shaping customer outcomes and influencing decisions? Discover how technical professionals can grow into trusted advisors, not just service providers.

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