Will Things Get Done? How to work it out.

Will Things Get Done? How to work it out.

To the best of my knowledge, there are very few personal organization systems that can estimate when outstanding tasks will get done. I’ll explain why this is a troubling omission and how it can be removed using Google Calendar and Sheets (or similar technology). Over...
Helping Customers Navigate

Helping Customers Navigate

This month’s mobile bill was approximately €A_FORTUNE higher than expected, so I went to the “Help” pages on the web and tried to fix my plan. I followed links all over the place but eventually gave up, feeling powerless and in the dark. I wanted to understand my...
I Need Performance; I Get CRUD

I Need Performance; I Get CRUD

Cynicism, Resistance, Uncertainty and Doubt (CRUD) are inevitable reactions to Learning Programmes set up to deal with performance challenges. Working out ways to avoid the CRUD is therefore essential to the success of such programmes, which are themselves critical to...