And so the ultimate success of seventy to eighty thousand people depends on these few pilots – the only ones to actually make contact with the targets of the mission.
Your R&D, your production staff, your suppliers, your executives and their staff built this amazing product. But your customer-facing salespeople and engineers are the carrier pilots. They have a delicate task upon which everyone else’s future depends.
And so they can never be too well trained – never too well prepared.