Videos on Professional Communication and Related Topics
ICONDA specialises in Difficult Conversations and Client Communication, but Andy Betts’ coaching experiences create an even wider range of interesting topics
ICONDA Encounter Tools – Practical Support for Technical Client Interactions
This playlist brings together key tools originally featured in Client Encounters of the Technical Kind. Each video offers clear, actionable guidance to help you navigate interactions with all types of clients — whether they’re internal stakeholders or external partners. These tools are designed to support engineers, developers, and technical professionals in: Managing expectations Communicating complex ideas clearly Handling resistance and difficult conversations Building trust and professional credibility Whether you’re presenting a technical solution, gathering requirements, or resolving a conflict, these techniques will help you approach every encounter with confidence and clarity. 🎯 Explore, apply, and enhance your impact in client-facing situations.
Coaching Outcomes
In this playlist, I share real insights from real coaching sessions — moments of clarity, fresh perspectives, and practical reflections that emerged through dialogue. The heart of coaching is not about giving answers, but helping people find their own solutions. My role is to guide that process — and in doing so, I often walk away with lessons myself. In this series, I’ve gathered some of the most meaningful takeaways from those moments. Some are shared almost exactly as they came up. Others have been refined for clarity — but all are inspired by the honest, powerful work of the people I coach. Expect short, focused videos designed to: Challenge the way you think Help you shift perspective Spark action in your own life or leadership Thanks to all the coachees who inspired these ideas — always anonymously, and always with respect. I hope these coaching outcomes inspire you, too.
Coaching Outcomes
In this playlist, I share real insights from real coaching sessions — moments of clarity, fresh perspectives, and practical reflections that emerged through dialogue. The heart of coaching is not about giving answers, but helping people find their own solutions. My role is to guide that process — and in doing so, I often walk away with lessons myself. In this series, I’ve gathered some of the most meaningful takeaways from those moments. Some are shared almost exactly as they came up. Others have been refined for clarity — but all are inspired by the honest, powerful work of the people I coach. Expect short, focused videos designed to: Challenge the way you think Help you shift perspective Spark action in your own life or leadership Thanks to all the coachees who inspired these ideas — always anonymously, and always with respect. I hope these coaching outcomes inspire you, too.
Candid And Calming Communication
This playlist contains a collection of short videos that present Candid And Calming Communication, as well as exercises to do in groups, with a partner, or with your favourite AI assistant.
Candid And Calming Communication is a simple methodology for managing difficult conversations. It is described in the books Something’s Troubling Me and Quelque Chose Me Dérange.
Candid And Calming Communication
This playlist contains a collection of short videos that present Candid And Calming Communication, as well as exercises to do in groups, with a partner, or with your favourite AI assistant.
Candid And Calming Communication is a simple methodology for managing difficult conversations. It is described in the books Something’s Troubling Me and Quelque Chose Me Dérange.
The First Step Is Easy
We just need to talk