A Problem-Solving Experience

A Problem-Solving Experience

This article shares a real coaching session focused on tackling a complex challenge. Through collaborative exploration and clear frameworks, we see how individuals can unlock new strategies and improve their problem-solving abilities — skills that are vital in today’s technical and team environments.

Anna Karenina and Client Encounters

Anna Karenina and Client Encounters

What do Russian literature and technical communication have in common? In this article, we explore the Anna Karenina principle and how it helps us understand why client encounters fail — and what makes them succeed. Whether you’re managing expectations, handling objections, or navigating complexity, this insight can sharpen your approach.