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Iconda Solutions

Andrew Betts
Communication Coaching & Training

Tel : +336 12 19 49 03

Email : andrew.betts@icondasolutions.com

Address :
57 Rue des Maquis du Grésivaudan,
38920 Crolles
FRANCE

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Task Management Canvas
Interesting questions
My Difficult Conversations Notebook
Closing the Loop on a Difficult Exchange
Understanding and Expressing Needs in a Difficult Exchange
Explaining Feelings Accurately and Sensitively in a Difficult Exchange
Starting a Difficult Exchange Safely by being Brief and Factual
Adjusting Intentions when Leading a Difficult Conversation
A Troll-Taming Loop for Reconciling a Difficult Exchange
Difficult Conversations, Bridges and Trolls

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